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What You Agree To When You Use 15plus

Using 15plus means you accept the terms on this page. Eligibility depends on your local law and the regions where this service is available — if online gaming is restricted where you are, these terms do not create any entitlement to access.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms subject to changeEligible regions only
15plus What You Agree To When You Use 15plus
LEGAL CONTACT

Reach Us About Account or Legal Questions

Live Chat Open the chat widget on any page. Available for account questions, legal clarifications, and wallet verification queries during support hours.
Email Support Send your legal query or account concern to our support address. Include your account ID and the wallet name — bKash, Nagad, or Rocket — for faster handling.
Help Centre The help section covers account eligibility, payment rules, and what to do if your withdrawal is held. Check there first before raising a support ticket.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data We Hold

We store your registration details, account activity, and the wallet identifiers — bKash, Nagad, Rocket — you use for transactions. We do not sell this data to third parties.

Cookies and Access

We use cookies to keep your session active and to remember your payment preferences. You can manage cookie settings in your browser; blocking them may affect login and cashier functions.

Retention and Deletion

Account data is kept for as long as your account is active and for a period after closure to meet our record-keeping obligations. To request deletion, contact support with your account ID.

Requesting Changes

To update your registered details or wallet information, submit a request through live chat or email with proof of identity. Changes to payment wallets require re-verification before the next withdrawal.

Common Questions About Terms and Eligibility

You can open an account if online gaming is permitted under the laws that apply to your location. Access depends on your local law and eligible regions — we do not verify this on your behalf.

bKash, Nagad, and Rocket are the payment rails covered. The wallet must be registered in your own name and match the account name on your 15plus profile before a withdrawal is processed.

If your region does not permit online gaming, any account opened from there may be suspended and funds held pending verification. Check your local law before you register.

Yes. Contact support with your account ID and we will send you the data we hold. Requests are handled by email; allow a few business days for the response.

Send a closure request through live chat or email. Once confirmed, active balances are returned to your verified wallet — bKash, Nagad, or Rocket — before the account is closed.

We post updates to this page and continued use of your account after a change means you accept the revised terms. If you disagree with an update, close your account before the effective date.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.